Damaged in Transit
Your order is carefully packed to exceed UPS, FedEx, and USPS shipping requirements. If an item arrives damaged:

1. Email us within 72 hours
Email us at service@sonata123.com immediately for return instructions. To qualify for damage protection, you must notify us of any problems within 72 hours of receipt.

2. Repack in original boxes
Repack the damaged merchandise, using all of the original boxes and packing materials. Items missing original packaging, may not qualify for damage protection.

3. Give to our shipper
We will arrange to have UPS or FedEx pickup the item and carefully inspect it for shipping damage, before returning it to us. Upon receiving the returned merchandise, we will send out a replacement.

4. Be certain
Please be advised that return fees may apply if damage is not a result of shipping.

5. Return Address
Please return all merchandise to the address listed at the bottom of this page.

12961 Ramona Bl. SuiteC
Irwindale, CA 91706
1-866-869-0644