RETURN POLICY
If your product becomes defective within the first ten (10) days after receipt of merchandise, you may return it for a same-item exchange only, subject to manufacturer/publisher restrictions. All non-defective returns for credit or exchange are subject to a 15% restocking fee.

Installed strings and opened reeds are not returnable unless defective.
For violins, violas, violin bows and viola bows, dents and scratches on the product are not considered as defects. For dents and scratches on violins, violas, violin bows, and viola bows, you can only return the product for exchange. These returns are subject to a 15% restocking fee. You must pay for the shipping and handling for shipping the product back to our warehouse. Your credit card will be charged shipping and handling for shipping the exchanged product back to you.

Before returning any item, you must contact our Returns and Replacement Department via email at CustomerService@Sonata123.com within the first ten (10) days after receipt of merchandise for a Return Merchandise Authorization (RMA) number. No returns, of any type, will be accepted without a RMA number.
Please include the following information in your email when requesting a replacement: (refer to your Invoice)

• Order Number

• Name

• Email address used to place the order
Once you have obtained a RMA number, please refer to the following instructions when sending your original item back:

• All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. There will be a $35.00 re-box fee for products returned in a damaged packaging and/or display box. Be sure to insure your package before you ship it.

• Remember to include your invoice from the original order. Invoice can be a photocopy or original.

• You must write your RMA number on the outside of the package.

• All items being returned must be received in our warehouse within 10 business days (two calendar weeks) of receipt of your RMA number and return instructions.
If the returned items are received in our warehouse after 10 but before 15 business days, only 50% of the credit will be given. If the returned items are received in our warehouse after 15 but before 20 business days, only 25% of the credit will be given.
No credit will be given for returned items received in our warehouse after 20 business days.

• All shipping and handling must be prepaid by the customer.